Privacy Policy
Welcome to Charrjli. We sell digital goods such as game and app points, credits, and tokens (collectively, the “Services”). This Privacy Policy explains what data we collect, how we use it, and the choices you have.
Quick Summary
- We collect only what we need to run the app and deliver purchases (e.g., account info, order details, and basic device data).
- We do not sell your personal data.
Information We Collect
Depending on how you use the app, we may process:
- Account & profile data — name, phone number
- Purchase & order data — product IDs, amounts, purchase time, receipts/tokens, and delivery identifiers needed to credit your account or a recipient.
- Device & technical data — app version, OS, language, country, device model, and diagnostics such as crash logs and performance metrics.
- Support communications — messages you send to our support channels and their metadata.
- Optional analytics — if enabled, aggregated usage events to help us improve features. You may opt‑out where supported by your device settings.
We do not intentionally collect sensitive categories of data unless you choose to share them with us for support purposes.
How We Use Your Information
- Provide and operate the Services, including account creation, authentication, and purchase fulfillment.
- Process transactions, verify receipts, and prevent fraud/abuse.
- Deliver customer support and respond to your requests.
- Monitor performance, debug, and fix issues (e.g., via crash logs).
- Improve features, content, and user experience.
- Comply with legal obligations and enforce our terms.
Your Rights & Choices
- Access & update — You can review or edit your account information in the app or by contacting us.
- Delete — You may request deletion of your account and related personal data, subject to legal retention requirements.
- Marketing — We currently do not run in‑app ads. If we start sending marketing messages, you can opt out at any time.
- Permissions — You can control app permissions (e.g., notifications) in your device settings.
Children’s Privacy
The Services are not directed to children under [13/16] depending on your jurisdiction, and we do not knowingly collect personal data from them. If you believe a child has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the new version here and update the “Last updated” date above. If changes are material, we will provide additional notice in the app.
Contact Us
If you have questions or requests, please contact us:
- Email: alaa.alzaibk@gmail.com